
Ensuring access to public services for older people in digital societies
Online public services can make it easier to get social benefits or find information. But older people sometimes lack the necessary digital skills to use them. This is a potential barrier to their fundamental rights. It can put them at a disadvantage and risks excluding them from our digitalised societies, warns a report from the EU Agency for Fundamental Rights (FRA). EU countries need to ensure access to public services for everyone. Older people should be able to choose how they access public services and receive support to learn digital skills.