Caring to Include: Project Kick-off in Amsterdam

From 25 to 27 November, partners from across Europe gathered in Amsterdam for the launch of Caring to Include, an Erasmus+ project aimed at strengthening mental health support for frontline staff, volunteers, refugees, and other migrants. The initiative brings together seven NGOs, the Refugee Focus Group, and two associate organisations from Italy and Cyprus to jointly develop trauma-informed tools and approaches.

A Collaborative Beginning

The opening day set a strong foundation for cooperation. Participants shared expectations, reflected on what supportive teamwork looks like, and discussed how organisations can cultivate healthier, more sustainable work environments.

Deepening Understanding of Trauma

The second day centred on a comprehensive training delivered by Trauma International. Through accessible explanations and vivid examples, the trainer illustrated how trauma manifests in the body and why people may respond through fight, flight, or freeze reactions. One key metaphor—the “alarm bell” in the brain—helped participants understand why safety and predictability are essential for recovery.

To support further learning, participants received When the (Alarm) Bell Rings, a practical booklet on applying trauma-sensitive principles in everyday work.

Learning from Practice: Visit to the Dutch Council for Refugees

On the final day, the group visited the asylum centre in Amsterdam, hosted by the Dutch Council for Refugees (DCR). There, they met DCR staff and volunteers who shared their experiences of supporting refugees, including the emotional challenges and the importance of mental-health awareness in daily practice. The visit allowed participants to exchange practical advice and reflect on their own organisational contexts.

In the afternoon, DCR presented its internal efforts to enhance staff well-being, focusing on HR approaches, training opportunities, and preventive strategies aimed at reducing burnout.

These insights informed a joint brainstorming session on how the project partners can translate their learning into two upcoming toolkits: one focused on mental well-being for staff and volunteers, and another on trauma-informed support for refugees and migrants. The group also explored ways to embed trauma-sensitive thinking more deeply into organisational culture.