Trauma-Informed Care – How can I support people who have been through a lot? A training manual for staff and volunteers working with refugees and other migrants

This manual provides practical guidance for training volunteers and staff to work in a trauma-informed way. It introduces the concept of trauma, explains how it can affect people, and explores how to create safe, supportive, and understanding environments.

Through practical exercises, case studies, and personal reflection, participants learn to recognize signs of trauma, communicate sensitively, and refer individuals to specialized support when needed, while maintaining clear professional boundaries. The manual also highlights the importance of self-care, explores secondary trauma and its impact on those supporting others, and offers strategies to protect their own well-being and build trauma-sensitive practices into their work.